Quotes & cover
Help with getting a quote, choosing cover length and checking vehicle details.
View quote help
Help Centre
How can we help with your temporary cover?
Find quick answers about quotes, payments, documents, no claims bonus proof, policy details, portal access and what to do if you need support.
Popular topics
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Choose the area that matches what you need help with.
Payments
What to do if checkout fails, payment is declined or you need payment support.
View payment helpDocuments
Find your cover note, download your PDF and check your policy details.
View document helpCustomer Portal
Log in using your vehicle registration to view your policy information.
View portal helpNo Claims Bonus
Help with requesting NCB proof and checking the information you need.
View NCB helpClaims
What to do after an incident and how to find claims information.
View claims helpNo matching help topics found. Try searching for “documents”, “payment”, “portal” or “claims”.
Before contacting us
Have these details ready
To help us find your policy quickly, include as much information as possible when contacting support.
- Vehicle registration number
- Policy number if available
- Full name used on the quote
- Email address used at checkout
- Screenshot of any error message
Important
Always check your details
Temporary insurance depends on accurate information. Check driver details, vehicle registration, cover start time and cover end time before using your policy.
Cover datesMake sure the start and end times are right.
Vehicle regCheck the registration matches the vehicle.
Driver detailsMake sure the named driver information is accurate.
DocumentsKeep a copy of your cover note available.
FAQs
Common questions
Quick answers for the most common GetTempCover support questions.
Quotes & cover
How do I get a temporary car insurance quote?
Enter your vehicle registration, select the cover details requested and complete the quote form. Price and availability can depend on eligibility, underwriting rules, accurate disclosure and policy terms.
Can cover start from 1 hour?
Where available, temporary cover may be offered for short durations. Always check the exact start and end times shown before payment and before driving.
What if my vehicle details look wrong?
Double-check the registration you entered. If the details still look incorrect, do not continue until the information is checked or corrected.
Payments
My payment failed. What should I do?
Check your card details, billing information and bank approval. If payment still fails, contact support and include a screenshot of the message shown.
I paid but cannot find my documents.
Check your email inbox and spam folder, then try the Customer Portal using the vehicle registration linked to your policy. Contact support if you still cannot access the documents.
Documents
Where can I download my cover note?
Open the Customer Portal and enter your vehicle registration. If your policy is found, you can view the policy information and download the available cover note PDF.
I entered the wrong email address.
Contact support as soon as possible with your name, vehicle registration and policy number if available. The team can help check the policy record.
Customer Portal
The portal says no policy was found.
Make sure the registration is typed correctly without spaces. If you recently purchased a policy and it still does not show, contact support with your payment and policy details.
Why does my policy show as expired?
The portal checks the policy end time. If the end time has passed, the dashboard may show the policy as expired.
No Claims Bonus
How do I request No Claims Bonus proof?
Use the NCB page and provide the required driver and policy details. Make sure the details match the person and policy you are requesting proof for.
What if my NCB proof details are wrong?
Contact support before using the document and explain what needs checking. Include the policy number and vehicle registration where possible.
Claims
What should I do after an accident or incident?
Make sure everyone is safe, follow legal requirements and gather the relevant details. Check your policy documents for the claims process and contact the appropriate claims team as soon as possible.
What information is useful for a claim?
Keep your policy number, vehicle registration, date and time of incident, location, photos, third-party details and any police reference if applicable.
Still need help?
Contact GetTempCover support
Send us your vehicle registration, policy number if you have it, and a short message explaining what you need help with.